# What is LigoSocial's refund policy?

Source: https://help.ligosocial.com/articles/refund-policy

A free trial costs nothing if you cancel before it ends. Once a charge has been made, only the situations listed in our [refund policy](https://ligosocial.com/refund-policy) are refunded. If a situation is not listed there, it is not refundable.

This article summarises the policy. The full, binding version is always at [ligosocial.com/refund-policy](https://ligosocial.com/refund-policy).

## What can be refunded

| Situation | What happens |
| --- | --- |
| You cancel before your free trial ends | You pay nothing. |
| First charge on an annual plan | Email us within 7 days of the charge. We refund 50% of that charge and cancel the plan. After 7 days there is no refund. |
| First charge on a monthly plan | Not refundable. Cancel to stop the next charge. |
| Annual renewal you have not used since the renewal date | Email us within 14 days of the charge. We refund that renewal in full and cancel it. |
| Annual renewal you have used, or charged more than 14 days ago | Not refundable. You keep access until the end of the period you paid for. |
| Monthly renewal | Not refundable. Cancel to stop the next charge. |
| Credit packs | Not refundable. |
| Add-ons and extra seats | Not refundable, except an unused annual add-on renewal, which follows the annual renewal rule. |
| Lifetime deal bought on ligosocial.com | Email us within 14 days of the purchase date for a full refund. |
| Lifetime deal bought through AppSumo | Refunded by AppSumo under its own terms. |
| We made a billing mistake (double charge, charge after a confirmed cancellation, wrong amount) | We refund the amount charged in error, in full. |

"Used" means signing in, generating content, or scheduling or publishing a post after the renewal date.

## How to ask for a refund

1. Send one email to **support@ligosocial.com** from the email address on your LigoSocial account.
2. Say which charge it is about (the date or the receipt).
3. We reply by email. Approved refunds go back to the original payment method, usually within 5 to 10 business days.

The date we receive your email decides whether you are inside a refund window.

## Good to know

- We email you before a trial ends and 30 and 7 days before every annual renewal, with a link to cancel or switch plans.
- Cancelling stops the next charge. You keep access until the end of the period you paid for. There are no partial or pro-rata refunds for unused time.
- Please contact us before opening a dispute with your bank. Billing errors are fixed faster by email, and an account with an open dispute is suspended until it is resolved.

## Related articles

- [Cancel your LigoSocial subscription](https://help.ligosocial.com/articles/cancel-subscription)
- [Plans, credits and invoices](https://help.ligosocial.com/articles/plans-credits-and-invoices)
- [Contact LigoSocial support](https://help.ligosocial.com/articles/contact-support)