# Contact LigoSocial support

Source: https://help.ligosocial.com/articles/contact-support

Click **Contact Support** at the bottom of the app sidebar and send a ticket, or email **support@ligosocial.com** from the email address on your LigoSocial account. We reply by email.

## Send a ticket from the app

1. Sign in at [app.ligosocial.com](https://app.ligosocial.com).
2. Click **Contact Support** at the bottom of the left sidebar.
3. Choose **Bug report**, **Feature request** or **Help**.
4. Fill in **Subject** and **Details**.
5. Click **Send ticket**. You see **Ticket sent** and we reply to your account email.

## Other ways to reach us

- **Email:** support@ligosocial.com. Write from your account email so we can find your account.
- **Help center chat:** click the help button in the bottom-right corner of ligosocial.com or the app. The assistant answers from these articles and can pass your question to our team.
- **Lee:** if you use Lee by email, you can ask for help there too. See [Talk to Lee by email](https://help.ligosocial.com/articles/talk-to-lee-by-email).

## What to include

- What you were trying to do and what happened instead.
- The page or feature (for example **Publishing Hub** or the Chrome extension).
- A screenshot, if you can.
- For billing questions, the date of the charge or the receipt.

Never send us your LinkedIn password or card details. We never ask for them.

## Answers to common questions

- [Why did LinkedIn disconnect?](https://help.ligosocial.com/articles/why-did-linkedin-disconnect)
- [Cancel your subscription](https://help.ligosocial.com/articles/cancel-subscription)
- [I paid but my plan did not upgrade](https://help.ligosocial.com/articles/paid-but-plan-not-upgraded)
- [Where do I find the comments LigoSocial generated?](https://help.ligosocial.com/articles/where-to-find-generated-comments)